Several years ago, whilst on a holiday to florida, I took my mum on a backstage visit to Walt Disney World. It was shockingly expensive (although not so bad now at $60), but for me it was worth every penny to see behind the mirror.
Along the way, we were allowed to pick up cards called "7 Guest service Guidelines" I reproduce them here.
-Be Happy...make eye contact and smile!
-Be like Sneezy...greet and welcome each and every guest.Spread the spirit of hospitality...It's contagious!
-Don't be Bashful...seek out Guest contact!
-Be like Doc...provide immediate service recovery!
-Don't be Grumpy...always display appropriate body language at all times!
-Be like Sleepy...create DREAMS and preserve the "MAGICAL" Guest experience!
-Don't be Dopey...think each and every Guest!
Little Chef take note.
(Crossposted from my Blog)