THE old adage "the customer is always right" may still be in circulation, but putting consumers first may not always be the top priority of retailers.
Australian retail expert David Jenkin says despite the common assumption that customers are the most important, the world's most successful retailers tend to focus on their staff first.
The former regional managing director of the Coles Myer group says that while this presents a conundrum for many in the retail industry ... read more and comment here.
Australian retail expert David Jenkin says despite the common assumption that customers are the most important, the world's most successful retailers tend to focus on their staff first.
The former regional managing director of the Coles Myer group says that while this presents a conundrum for many in the retail industry ... read more and comment here.
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